Privacy Policy

This policy (“Privacy Policy”) describes the practices of EngageMyVA (“EngageMyVA”, “Company”, “we” or “us”) for collecting, using, maintaining, and disclosing information that we collect from you or that you provide to us when you visit our website (our “site”) or use any other products and services made available by us (collectively with the site, the “services”).

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. The use of information collected through our services shall be limited to the purposes described under this Privacy Policy and our Terms of Use (or other relevant customer contracts). By accessing or using the services, you agree to this Privacy Policy. If you are using the services on behalf of an entity, you are agreeing to this Privacy Policy for that entity and are representing to us that you have the authority to do so (in which case “you” will refer to that entity). If you do not agree with our policies and practices, your choice is not to use the services.

This Privacy Policy may change from time to time. If we make any changes, we will post the changes on this page and indicate at the top of this page the date the policy was last revised. We will also notify you of any material changes either through a pop-up notice, e-mail, or through other reasonable means. Any such changes are effective immediately when we post them and apply to all access to and use of the services thereafter. Your continued use of the services after the date any such changes become effective constitutes your acceptance of the new policy.

Information We Collect and How We Collect Information

The information we collect from you falls into two categories: personally identifiable information (“Personal Information”) and non-personally identifiable information (i.e., information that cannot be used to identify who you are) (“Non-Personal Information”). Examples of personal information include your name, email address, company address, billing address, and phone number. Below are the various ways in which we may collect Personal Information and Non-Personal Information from you.

Information We Automatically Collect

We and third-party service providers acting on our behalf, which may include third-party analytics service providers and third-party advertisers, may incorporate technology such as “pixel tags”, “web beacons”, and “cookies” that allow us to track the actions of users of our services automatically. For example, we may automatically collect information about your location, your internet connection, your browser, when you access the services, the website address that linked you to our site, the website that you visit after using our services, and details of how you used our services, such as how often you used our services, and which features of the services you used.

Location Information

When you use the services, we may request that you provide your address, city or town, and state or province of residence. Please keep in mind that we, including but not limited to our assistants, will be able to view your address, city or town, and state or providence. We may also use your location information in an aggregated way.

Third-Party Information Collection

When you use the services, certain third parties may use cookies or other automatic information collection technologies to collect information, including personal information, about you and your online activities over time and across different websites. We do not control these third parties tracking technologies or how they may be used. If you have questions about their data collection practices, you should review the privacy policies of those third parties or contact them directly.

Information You Voluntarily Provide to Us

If you contact us or any of our assistants by phone, email, instant message, live chat, social media, or by some other means, we may keep a record of your contact information (including your name, company name, email, address, and phone number) and the correspondence. When we send you emails, we may also track whether you open them to determine how to deliver more helpful emails and improve our services.

Financial Information

If you purchase our services, we may request certain personal information to facilitate payment, such as your name, email, phone number, physical address, billing address, and a credit card or other financial information. We store a limited portion of your credit card information in a manner that is generally permitted by credit card issuers. By making a purchase through the services, you give us consent to use and provide your financial information as we consider it necessary to process the transaction.

Information Collected Through Use of the Services

If you use our services, we may collect information about how you use and interact with the services and the data and information that is collected or provided by you through or in connection with your use of the services.

How We Use Your Information

We may use information that we collect about you or that you provide to us, including personal information, to measure usage of the services, analyse the effectiveness of our services, conduct research, improve and enhance the functionality of the services, to provide support for the services and respond to requests and inquiries, to provide you with notices, such as updates or changes that we may make to the services, and to market and advertise the services, including through promotional e-mail messages, directly or in partnership with other parties, and by displaying our advertisements on other websites that you visit or use. We may also use this information to offer you targeted advertising to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as behavioral advertising).

We may from time-to-time aggregate information in certain data analyses, reports, or other interpretations of trends for both internal and external purposes.

We may also share information with our assistants to allow them to provide better services. The assistant who accepts the assignment will be able to see your relevant information either voluntarily provided to us or gathered from your account and use of the services.

Personal Information will be retained only for as long as it serves a purpose consistent with the expectations of the reasonable user given the context of the collection. Non-Personal Information may be stored indefinitely.

Disclosure of Your Information

We may disclose your Personal Information and Non-Personal Information to our assistants, service providers, or third parties, such as vendors, technical agents, subcontractors, and consultants, to perform certain business-related functions that help make the services and our offerings available and functional, including, but not limited to, design services, installation services, web site hosting, data analysis, and metrics services, maintenance and technical services, customer service and support, email delivery services, infrastructure services and to help us in our marketing efforts, including managing and delivering contextual and tailored advertisements. We may disclose aggregated user statistics and other data with our affiliates, agents, and current or prospective business partners. This aggregate information does not personally identify you.

The services may allow you to post information to various third-party services or platforms, such as social networking services like Instagram, Twitter, and Facebook. You acknowledge that if you choose to use this feature, your friends, followers, and subscribers on these third-party services or platforms will be able to view such activity. The use of the information by such social networking websites will be governed by their privacy policies, and we do not control their use of the shared data

Required Disclosures of Information

EngageMyVA will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms or to protect the security or integrity of our services; and/or (c) to exercise or protect the rights, property, or personal safety of EngageMyVA our users or others.

Accessing and Correcting Your Information

If you wish to access, update, correct or delete any personal information in our possession that you have previously submitted via the services, please contact us via the website. We do not guarantee that any personal information can be removed completely.

Security

We take reasonable steps to protect the personal information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free. E-mail sent to or from the services may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any personal information to us via the internet.

Contact Information

If you have any questions about this Privacy Policy, please contact us at info@engagemyva.com