Our assistant joined us at Field Surgical as a digital assistant, but has become much more. She has been indispensable to our business development through her research skills, and genuinely cares for both our business and its employees.

She is conscientious and happily works within our standard operating procedures, always being respectful of the limits and boundaries we set for tasks, but also takes the initiative to let us know what is needed for the most desirable outcome. She's upfront about any limitations she has and not afraid to clarify instructions with us because our ongoing relationship is always her priority.

It's a great relief to us to be able to trust in the depth of her research and her accuracy in data entry. She has a great attention to detail and takes care in following instructions, but has also developed a dynamic understanding of our needs which helps her think outside the box.

Our assistant is a true member of our small team at Field Surgical, not just a name in an email signature.

My assistant has been supporting me in an administrative capacity for about 2 years now after being recommended by another friend who is a Doctor here in Perth, Western Australia.

During that time, I have found her to be very responsive, honest, of high integrity and very efficient.

Recently, she has expanded her team which is a testament to her business growing, largely due to the high level of service she provides for her clients (myself included).

The work which she supports me in include:

• General administrative support work
• Research
• Payment of invoices and bills
• Email management
• Appointment management (including arranging meetings with my clients)

As mentioned above, she is slowly building her team, but she monitors the output to make sure it is to a standard to which she is happy with.

I have had my virtual assistant for nearly 3 years now. She is very skilled and capable.

In most cases I've found that the limitation of her assistance has actually been my capacity to communicate tasks with her. With clear instructions and enough guidance she is capable of doing any tasks.

What first started out as research on specific topics has now become full email management across several email accounts and calendar management. Prior to covid, she was managing a lot of my bill payments as well. This has only changed because reduced revenue during covid meant that I needed to plan out bill payments and I haven't yet transferred this task to her.

For me it was important that I retain her services even during the downturn.